Orders, Shipping and Subscriptions

Orders

• What methods of payment are accepted for online orders?
• Can I change my order after it has been placed?
• When can I expect to receive my order?
• Why is my zip code coming up as invalid when I try to place an order?
• I didn't receive my order. What should I do?
• When I go to checkout I only see U.S. and Canada as country options. Why can't I choose my international country?

Subscriptions

• ★ How do I view/manage my Hairprint subscription?
• What are product subscriptions and how do I sign up?
• Will you offer subscriptions to other countries besides the U.S. and Canada?

Returns

• Need to return a product? Use our automated return portal!
• I refused my order. What happens now?
• I received a damaged product. What do I do?
• I received the incorrect product. What do I do?

Shipping

• Does Hairprint offer free shipping? Yes!
• When will my order arrive?
• How can I track my shipment?
• Does Hairprint® insure my shipment?
• I didn't receive a shipping confirmation email. How can I check the status of my order?
• Does Hairprint® guarantee the shipping speed of my order?

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International Shipping

• Do you ship internationally? Yes!
• Why is international shipping so expensive?
• What additional fees can I expect when ordering internationally?
• How long does USPS First Class International take for delivery?